If medical verification is requested, you’ll receive an email notification from Disclo. At that point, the “Submit Documentation” button will appear in your request profile.
If your employer/case manager told you that medical verification is required but you haven’t received an email from Disclo, please let us know via the support chat or email support@disclo.com.
(Scenario 2): If your case manager has asked us to obtain additional documentation from your provider after Disclo has verified your original documentation, the option to upload documents in your request will no longer be available. In this situation, you will need to send the documentation directly to Disclo's Accommodations Team at: support@disclo.com.
If you have any further questions or need assistance, please don't hesitate to contact our Support Team by:
Starting a chat with us: Click the chat icon in the lower right corner of any page when logged in to Disclo.
Sending us an email to our secure inbox: support@disclo.com