How it works
Step 1: Your case manager requests verification
Before they can, they have to confirm three things: that they've already talked with you about your needs, that verification is necessary to assess your request, and that asking for it is permitted under the law where you work.
What you'll see: your request status changes to "Open: Verifying." You don't need to do anything yet.
Step 2: Disclo reviews the request
Disclo's internal verification team reviews the case before anything reaches you or your provider. We check that verification is appropriate, and that we're only asking for what's necessary. In some cases we decide documentation isn't needed, and your request moves forward without it.
What you'll see: "Your case manager has requested medical verification for your request. If deemed necessary by Disclo, you will receive an email notification to submit medical documentation." While verification is in progress, changes to your accommodation can't be proposed by either side.
Step 3: If documentation is needed, we'll email you
The notification goes to your personal email address, and a "Submit documentation" button appears on your request in Disclo.
What you'll see: your status changes to "Open: Documentation Needed."
Step 4: You choose how to provide it
You can ask Disclo to contact your healthcare provider on your behalf, or upload documentation you already have. Either way, you'll be asked to confirm you understand how your information will be handled before you continue.
Step 5: Disclo reviews what comes back
Disclo's team — not your employer — reviews the documentation, and you're notified once it's been reviewed. When the medical need is confirmed, your request is marked "Medically Verified," and both you and your case manager are told.
Verification is not the decision. It confirms there's a medical need. Your case manager still makes the decision on your accommodation, and the conversation with them picks back up from there.
Two ways to provide documentation
Option A: Ask your provider (Disclo handles the contact)
Add your healthcare provider's name, role, and office email in Disclo.
Sign a HIPAA authorization electronically through DocuSign. It authorizes your provider to release relevant information to Disclo — not to your employer. You can revoke it in writing at any time.
Disclo sends your provider a cover letter, your signed authorization, and a short form already filled in with the details you gave us.
You're copied on that email. It arrives from DocuSign with the subject "(Disclo) Request for Medical Verification" — so you can see exactly what your provider was asked, and what they send back.
Your provider doesn't have to be a physician. Nurse practitioners, physician assistants, clinical psychologists, therapists, counselors, and social workers all qualify.
One prerequisite: the Work Impact section of your request needs to be complete first.
Option B: Upload it yourself
Already have a letter or note from your provider? Upload it directly.
One file at a time — PDF, PNG, JPG, BMP, DOC, DOCX, TXT, or EML, up to 128 MB.
You'll see a confirmation once it's uploaded, and we'll get in touch if there's an issue.
What your provider needs to cover
To meet verification requirements, documentation should include:
Your name
Confirmation of a health condition or disability, if not obvious — a specific diagnosis is not required
Relevant functional limitations or restrictions
How those limitations affect your essential job duties — job-related examples only, no unrelated medical detail
Any accommodations your provider recommends or supports, including frequency, duration, schedule, or equipment
A brief explanation of how those accommodations address the limitations
The applicable timeframe — start and end dates, temporary or ongoing, and any follow-up date
Provider identification — name, credentials, identifier number if applicable, signature, and date
What stays private
We share only what's relevant. Medical documentation is reviewed by Disclo first and shared with your employer only to the extent relevant to evaluating your accommodation request.
We tell your provider to send less, not more. Our letter asks providers not to send full medical records, or any information about conditions that don't require accommodation.
Access is narrow. Access to medical documentation provided during the accommodations process is limited to your company's designated accommodations case manager and Legal department, only when necessary to facilitate accommodations or as required by law. Your manager, your colleagues, and general HR do not have access.
It's still your choice. You are not required to provide medical documentation unless required by law, and only to the extent necessary to evaluate your accommodation request.
How long it takes
The verification process typically takes 14–21 days, depending on how quickly you and your provider respond. Provider response time is usually the biggest factor — it helps to let your provider know a request is coming from Disclo.
A few things worth knowing
If the request can't reach your provider, or they decline to complete it, Disclo's team is alerted and will follow up with you.
If your case manager approves your request before medical verification is complete, you will not need to complete the verification process.
Not hearing anything? Check your request in Disclo, or use the chat bubble to reach support — we'd rather hear from you than have you wait.
Questions?
Track your request in Disclo under My Requests
Open the chat bubble in the bottom-right corner of Disclo to reach the Disclo Support team